Shipping policy

Order Processing & Dispatch Time

All items are freshly baked to order, please allow up to 3 business days for us to prepare and dispatch your order. We dispatch orders from Monday - Thursday to ensure your treats are not held in postal transit over the weekend.

 

Delivery Method & Express Shipping

We send all orders via Royal Mail Tracked 24 which aims to deliver within 1–2 business days after dispatch. Once your order has been dispatched, you will receive an email containing a Royal Mail tracking link so you can follow its journey.

 

 

Delivery Address & Receipt

Please double-check that your delivery address and contact details are complete and accurate at checkout. We cannot be held responsible for delayed or missing orders due to incomplete or incorrect address details. If you notice you have entered an incorrect address, please contact us and we will do our best to amend this for you. Unfortunately, if your order has already been dispatched we cannot make any changes. As our products are perishable, please ensure someone is available to receive the package or that a safe place is designated via the Royal Mail tracking link.

 

 

Freshness & Perishables

All baked goods are carefully packed to retain freshness during transit. In the rare event of postal delays by Royal Mail beyond our control, we cannot take responsibility for spoiled products once the package has left our bakery, though we will do our best to help you resolve any postal issues.

 

 

Damaged or Missing Orders

If your package arrives damaged, please take photos of both the outer packaging and the affected items immediately upon arrival and contact us. If your tracking link shows no update or if your order has not arrived within 4 business days of receiving your dispatch notification, please contact us so we can assist.